Shipping & Returns
FREE SHIPPING:Free shipping is now offered on most items priced on our sebsite. Some Exceptions Apply. If you see a "free shipping does not apply to this item" on the product page, shipping will be provided by a custom quote by our staff before we process your order. "Free shipping" is limited to standard ground shipments in the contiguous USA and curbside delivery for truck shipments. Inside delivery and any additional handling charges charged by the freight company is not included.
Custom Quotes & Free Shipping: Any products priced by a custom quote may or may not include shipping costs in the total price quoted to you. At times our staff will list your shipping cost in addition to the product total in order to get you the lowest price possible.
We reserve the right to add shipping charges to any order where our shipping costs are prohibitive to providing you the product at the price listed. (this is a rare occurance and we will contact you if there will be any changes before we process your order.)
Handling Charge: In order to continue to offer Free Shipping on our products (raising fuel costs make this tough), a handling and processing charge of $9.99 in included with your order.
The tax laws require us to collect sales tax for all orders sold in Texas.
Patiostore.com will ship to almost any address within the contiguous U.S.A. via UPS, FedEx, DHL or the Freight carrier of our choice. We can ship to Alaska, Hawaii, P.O Boxes, APO/FPO addresses, Guam, Puerto Rico, the U.S. Virgin Islands or locations outside the United States of America however, additional shipping charges will apply along with an extending shipping time due to the additional handling involved. Please contact us for charges concerning shipping to these addresses.
We also offer Free Shipping on some of our products however, some items are priced without shipping inlcuded in the price (we do this because these items are shipped via truck line and shipping costs vary greatly depending on where they are being delivered), It will be noted on the individual product pages if the free shipping offer does not apply to that item. Normal shipping rates are for orders shipped within the contiguous USA - standard ground shipping (UPS, FEDEX & USPS) and curbside delivery (truck shipments Inside delivery and any additional handling charges charged by the freight company is not included). Expedited shipping is available for some products. To check availabily and shipping cost on expidited shipments or additional handling of truck shipments please call us: 1 888 814-7531
(we reserve the right to change shipping rates when needed - you will be contacted if additional shipping charges apply.)
Shipping to Canada:
Special return conditions for Patio Furniture:
Damaged Items - In the extremely rare case of your shipment arriving damaged, please document the damages incurred and contact us immediately to resolve the situation. If the carton is severely damaged, you have the option to refuse delivery. Your satisfaction is very important to us and we will do everything possible to resolve these types of situations. If the damage is not discovered immediately at the time of the delivery, we allow 30 days after the delivery for customers to find the damage and send us a claim with supporting documentation and photos. Review and approval can take up to 10 days for the claim. Depending on the type of damage or flaw in the order replacement parts may be sent, or a new piece sent. Warranty claims will follow the same procedure, but the length of time allowed for warranty claims will of course reflect the warranty period for the specific item.