| If your Telescope
powder- coated frame fails structurally during
normal usage within 15 years from the date of
purchase, we will repair, refinish or replace
the frame without charge, parts and labor included.
(In the case of discontinued models or finishes,
we will replace the item with the closest comparable
current model.) The finish is warranted against
peeling, cracking or blistering for a period
of 3 years from the date of purchase.
Not included in our "powder-coat" warranty
are table tops, umbrellas, terrace shells and
market bases, wood furniture, cushions, slings
and folding aluminum furniture. These products
are warranted for one year to be free of manufacturing
defects. Our steel market bases, if not properly
maintained, will rust if the finish is scratched
through to the metal. If this occurs, it must
be touched up with an acrylic based paint.
The natural weathering of wood finishes, breakage
of glass, fading, staining and mildewing of
fabrics, slings and strapping or the compression
of cushion fillings and the rusting of market
bases are not covered under warranty.
This warranty does not cover the failure of
furniture that, in our opinion, was caused
by acts of God, accident, neglect, improper
shipping or handling or by unreasonable or
abusive use, and is void if our care and maintenance
instructions were not properly followed.
Furniture used in a commercial setting is not
warranted unless it is specifically designated
for commercial use as noted by a CQ (commercial
quality) in our price index, in which case
it is warranted for one year from the date
of purchase. Furniture stored outside or in
other cold storage should be drained of any
water. If allowed to freeze inside the furniture,
water can damage the tubing. Such damage is
not covered under our product warranty.
To obtain service, contact our Customer Service
Department in writing at Telescope Casual Furniture,
Inc., 85 Church Street, Granville, NY 12832,
stating the problem and providing proof of
purchase. A Return Merchandise Authorization
will be sent to you giving instructions for
returning items if necessary. No returns will
be accepted by our factory without prior written
authorization from our Customer Service Department.
After authorization is received your furniture
must be returned to the factory in proper packaging,
freight prepaid.
This warranty applies only to furniture manufactured
by Telescope Casual Furniture, Inc., after
September 1, 1986 and is limited to 15 years
from the date of purchase. This warranty is
in lieu of any other warranty, expressed or
implied by law. This warrenty gives you specific
legal rights, and you may also have other rights
which vary from state to state. |
