The following
policies apply to Cargo Unlimited owned web sites
|
| HOW
TO ORDER: |
|
There
are 2 ways to place your order from a Cargo Unlimited web site. You
may order from any of Our Cargo Unlimited Stores and combine your
order.
|
- Shopping Cart sites:
We are currently upgrading Our Online Stores with a new look and a
shopping cart for
easy shopping. If the product you wish to buy has a "buy now" or "add
to cart" button
by it, Just click the button to add the item to your shopping cart.
When your ready to
check out, just click the "check out" button on the view
cart screen and fill in the required
information.
- Call Us;
You may place your order by phone during business hours.
Ph: 1 888 814 7531 ( toll free )
Hours: M-F 9 A.M. - 5 P.M. ( Central Standard
Time )
|
| TERMS: |
- Paid with
credit card when your order is
placed. We accept Mastercard, Visa, AMEX and Discover.
- Personal checks are accepted, however,
your order will not be placed until your check is received.
- COD - we do not ship COD
- Purchase Orders - We take POs from approved
companies, agencies and governments. A credit check is required.
- Out of U.S.A. orders.
No orders shipped internationally!
|
| ORDER
PROCESS: |
|
1. Your order will be reviewed and checked for any errors.
2. The order will then be processed through our
order department and a copy of your invoice will be emailed
to you within 2 business days.
3. Review your invoice and let us know if there
are any errors.
4. Shipments come from different warehouses across the
country, so your items may be received at different times.
5. ORDER STATUS AND QUESTIONS:
Email our Customer Service
Department to check order status or with any questions.
If you wish us to call you, please allow us 1-5 business days to
contact you. We will get all the information together and then call you
with
the results.
1 888 814 7531
|
| BILLING |
|
All
Credit card charges and invoices will show up in the name of "Cargo Unlimited". All
of our company owned web sites are part
of Cargo Unlimited which
is oure retail division.
|
| LARGE ORDERS |
|
Send your
request via e-mail, attention our Product Manager , for special handling please be
as specific as possible.
|
| SHIPPING CHARGES |
|
All shipping charges are
limited to the contiguous United States. Additional shipping
charges will apply to all other locations including APO's. Rush
shipments will be assessed a $10.00 charge plus all additional
shipping charges incurred.
13% S&H on orders
under $150.00 ($12.00 minimum Charge)
10% charge on all orders over $150.00 (unless otherwise
noted)
We offer 10% shipping on company owned
web sites for most of the items that total over $150.00. There are
exceptions to this on some products and the exception will be noted in the product
description. 10% shipping offers are limited to the continental United States
and do not cover crossing any body of water by boat or aircraft. For example,
shipping to Martha's Vineyard is excluded as boat shipping is required.
|
| RUSH SHIPPING |
|
We are only able to "Rush" UPS-able,
non-custom orders. You will be charged a
$ 10.00 service fee and all shipping charges on rush shipments. Remember
to add 24 hours for order processing in addition to your rush shipping
time ( if you Next Day Air ship your order, the items will ship within
24 hours and arrive on the following business day - two business days
total. )
|
| SALES TAX |
|
If you ship an order
to a Texas address, tax of 7.75% will be added to your order.
If you are a tax exempt organization shipping your order in Texas
then we require a copy of your tax-exempt certificate.
|
| CANCELLATIONS |
|
You may
cancel your order at no cost to you if the item has not been shipped
or if production has not begun. E-mail our customer service
department for a status update on the order you wish to cancel
and they will inform you of the status of your order. If there
will
be
any charges for cancelling the order, we will let you know ASAP.
After an item has shipped or production has started, the item is
then
classified
as a return
and all applicable return policies will apply.
|
| RETURNS:
return authorization required |
|
Cargo Unlimited accepts
returns on non-custom items ( i.e.. any item which there are no
options available - if you can choose color, fabric, stain
etc.. then that item is not returnable) from any company owned
store. To request return authorization,
call our customer service department at
1
888 814 7531 or e-mail them at custserv@cargounlimited.com. for
return authorization. The following return policies pertain to
all items.
|
- True Shipping charges* (both ways) will
not be refunded.
- Only un-used and un-opened items are returnable
- Items that are in un-sellable condition or are
missing parts are not returnable.
- Items must be returned in their original packaging.
- Defective or damaged items are handled under the
warranty or freight damage policies. Contact us if you need help
in filing a freight claim. Do Not Refuse the Item!
- A restocking fee will be charged;
1. If an item is returned not due to damage or a manufacturers defect, usually 20%
2. If the item is seasonal and it is late in the selling season - 30%
fee (At discretion of Cargo Unlimited)
- For instructions on returning an item, please
call us at 1
888 814- 7531.
- Custom items are not returnable
*shipping charges - the actual
shipping charges incurred to get the product to and/or from
you. depending on the product, only a percentage of the
actual shipping may have been billed when the purchase was
made.
|
| |
| REFUNDS |
| You
can expect a refund in the same form of payment originally used for
the purchase within 7 to 21 Business days after we receive your return.
Please note that the shipping cost are not refundable unless the
return is a result of our error. |
