All items must be new in the original packaging, unopened, never assembled.

Refunds are subject to a 15% restocking fee. You will be charged for any shipping and handling costs that we have incurred. If a returned item is missing parts, documentation or shows signs of use there will be a minimum of a 35% restocking fee applied.

If your original purchase qualified for FREE shipping and you choose to return any part or all of the order, you will be still responsible to pay for any shipping and handling costs that was incurred shipping the product(s) to you. If you paid for shipping with your order, the shipping amount is not refundable. You are responsible for shipping the items to us that you wish to return. We highly recommend that any returns you send to us be fully-insured and via a carrier that provides tracking information. In the event that an returned package is lost or damaged during shipment back to us, Kettlertoys.com will not make a refund to you. You will need to contact the shipper that you selected and file an insurance claim with them for a refund. All refunds will be made in the same method the order was origionally paid for. Credit Card refunds will be credited to the card that was origionally charged.

If a package is refused for delivery you are responsible for all shipping and handling charges incurred for shipping to you and back to us. You will be charged the actual shipping and/or handling costs plus a 15% re-stocking fee. You are also responsible for any re-delivery charges that may be assesed for any delivery attempts.

NOTE: The cost to ship many of the large items can be significant, so please be sure the product you order is exactly what you want and the estimated processing and shipping timeframes meet your needs. Please remember the estimated processing and shipping timeframes are not guaranteed.

All Returns require a Return Authorization number (RA). Please call us to arrange any return and receive your RA number.