Shipping & Returns

 

FREE SHIPPING:

Free shipping is now offered on most items priced on our sebsite. Some Exceptions Apply. If you see a "free shipping does not apply to this item" on the product page, shipping will be provided by a custom quote by our staff before we process your order. "Free shipping" is limited to standard ground shipments in the contiguous USA and curbside delivery for truck shipments. Inside delivery and any additional handling charges charged by the freight company is not included.

Custom Quotes & Free Shipping:  Any products priced by a custom quote may or may not include shipping costs in the total price quoted to you. At times our staff will list your shipping cost in addition to the product total in order to get you the lowest price possible.

We reserve the right to add shipping charges to any order where our shipping costs are prohibitive to providing you the product at the price listed. (this is a rare occurance and we will contact you if there will be any changes before we process your order.)

 

Handling Charge: In order to continue to offer Free Shipping on our products (raising fuel costs make this tough), a handling and processing charge of $9.99 in included with your order.
 

SALES TAX:


The tax laws require us to collect sales tax for all orders sold in Texas.

Shipping Policy:
Patiostore.com  will ship to almost any address within the contiguous U.S.A. via UPS, FedEx, DHL or the Freight carrier of our choice. We can ship to Alaska, Hawaii, P.O Boxes, APO/FPO addresses, Guam, Puerto Rico, the U.S. Virgin Islands or locations outside the United States of America however, additional shipping charges will apply along with an extending shipping time due to the additional handling involved. Please contact us for charges concerning shipping to these addresses.

Shipping Rates:
We also offer Free Shipping on some of our products however, some items are priced without shipping inlcuded in the price (we do this because these items are shipped via truck line and shipping costs vary greatly depending on where they are being delivered), It will be noted on the individual product pages if the free shipping offer does not apply to that item. Normal shipping rates are for orders shipped within the contiguous USA - standard ground shipping (UPS, FEDEX & USPS) and curbside delivery (truck shipments Inside delivery and any additional handling charges charged by the freight company is not included).  Expedited shipping is available for some products. To check availabily and shipping cost on expidited shipments or additional handling of truck shipments please call us:  1 888 814-7531

(we reserve the right to change shipping rates when needed - you will be contacted if additional shipping charges apply.)

 

Shipping to Canada:
We appreciate business from our Canadian neighbors to the north! Please note, however, that we will need to provide a custom shipping quote as our free shipping offer is only good in the lower forty-eight. Sorry about that! Please call or e-mail us and we'll get you squared away. Also, please note that we cannot assume responsibility for any duties or import-export controls.
 

Estimated Availability:
Product availability and estimated shipping times listed on this site are estimates only and are not guaranteed. The availability listed is the average time the product(s) usually take to ship. Multiple Shipments on the Same Order. In order to deliver your order as quickly as possible, your items may ship from different warehouses. In this case you will not receive all your items at the same time. Multiple shipments will not increase your shipping charges.

Returns:
Please call or email us for instructions on item returns - Patio furniture has special return conditions (see below)

  • If you return the item(s) in sellable condition within 30 days, (meaning it is in mint condition with all packing materials so we can resell it) you'll receive a credit to your credit card, (or a refund in the method of payment), for the purchase price minus the actual shipping cost* to you and a 20% re-stocking fee.
     
  • If you return the item(s) in un-sellable condition, (meaning it has been used, worn, damaged and we cannot resell it), we will return the item to you. Please contact our customer service team to arrange the return.
  • *We cannot pay for shipping for returned items except in cases of defects or errors in fulfilling the order - shipping costs to you* will not be re-imbursed.

Special return conditions for Patio Furniture:


Custom Patio Furniture - Orders where you pick the frame color, fabric, tile color, stain, etc... is a custom order and is usually made to order and may not be cancelled once it is in production. If you wish to cancel your order or return the item(s), then a re-stocking fee will be assessed. The re-stocking fee's vary depending on the manufacturer of the product and generally rang between 20% - 30%.
( A re-stocking fee is charged on custom furniture because it is more difficult to find a customer who requires the exact combinations which were right for you.)

Other Patio Items - May be returned within 30 days of receipt. Item(s) in the original, unopened packaging will not be assessed a re-stocking fee. Item(s) not in the original packaging will be eligible for a 20% re-stocking fee

Damaged Items - In the extremely rare case of your shipment arriving damaged, please document the damages incurred and contact us immediately to resolve the situation. If the carton is severely damaged, you have the option to refuse delivery. Your satisfaction is very important to us and we will do everything possible to resolve these types of situations. If the damage is not discovered immediately at the time of the delivery, we allow 30 days after the delivery for customers to find the damage and send us a claim with supporting documentation and photos. Review and approval can take up to 10 days for the claim. Depending on the type of damage or flaw in the order replacement parts may be sent, or a new piece sent. Warranty claims will follow the same procedure, but the length of time allowed for warranty claims will of course reflect the warranty period for the specific item.

 


*Actual Shipping Charges - The cost of shipping the item(s) to you and back to the warehouse will not be refunded. Actual shipping is the total charge billed to us by the freight company and may not be the same as on your invoice. The charge you are invoiced is usually less than the actual freight charges. This includes item(s) which qualify for our Free Shipping offer.