Here's our 100% Guarantee:
- If you return the item(s) in sellable condition within 30 days,
(meaning it is in mint condition with all packing materials so we
can resell it) you'll receive a credit to your credit card, (or a
refund in the method of payment), for the purchase price minus the
actual shipping cost to you.*
- If you return the item(s) in less than sellable condition within
30 days, (meaning it has been lightly used and not damaged and/or
you put it together and it really didn't work for you), you'll receive
a Patiostore.com Coupon for the purchase price (it can be used
at any of our Stores, more are coming soon.) minus a
20% re-stocking fee and the shipping cost to you*.
- If you return the item(s) in un-sellable condition, (meaning it
has been used, worn, damaged and we cannot resell it), we will return
the item to you. Please contact our customer service team to arrange
the return.
Patio Furniture Special Conditions:
Quick Ship / Closeout Patio Furniture - May be returned
within 10 days of receipt of shipment*
Restocking Fee: Item(s) which are in their original packaging and have
not been used will not be assessed a re-stocking fee. If the items
are not returned in their original packaging and show signs of use,
then a 20% re-stocking fee will apply. You will be responsible for
the actual shipping charges* in shipping the item(s) to you and back
to our warehouse.
( A re-stocking fee is charged on some items because we cannot sell
the item as a new item and will have to discount it to sell.)
Custom Patio Furniture - Orders where you pick the frame color, fabric,
tile color, stain, etc... is a custom order and is usually made to
order and may not be cancelled once it is in production. If you wish
to cancel your order or return the item(s), then a re-stocking fee
will be assessed. The re-stocking fee's vary depending on the manufacturer
of the product and generally rang between 20% - 30%.
( A re-stocking fee is charged on custom furniture because it is more
difficult to find a customer who requires the exact combinations which
were right for you.)
Other Patio Items - May be returned within 30 days of receipt. Item(s)
in the original, unopened packaging will not be assessed a re-stocking
fee. Item(s) not in the original packaging will be eligible for a 20%
re-stocking fee.
*Actual Shipping Charges - The cost of shipping the item(s) to you
and back to the warehouse will not be refunded. Actual shipping is
the total charge billed to us by the freight company and may not be
the same as on your invoice. The charge you are invoiced is usually
less than the actual freight charges. This includes item(s) which qualify
for our Free Shipping offer.
We appreciate your business and we stand behind our 100%
Guarantee,
The Patiostore.com team
A Horizon Building Systems Company
*(We cannot pay for shipping for returned items except in cases of defects
or errors in fulfilling the order) |
