Patio Furniture FREE SHIPPING OFFER-We offer
Free shipping to commercial addresses on our in-stock quick ship patio
sets to addresses in the contiguous U.S.A
. There is a flat $150.00 shipping charge to most residential addresses. Free
Shipping is for standard truck shipping with curbside delivery to addresses
area of delivery. For areas out of the normal delivery area, tailgate
service, inside delivery and/or white glove delivery service, additional
charges will apply. Please call us with any questions.
Furniture - In order
to give you the best possible deal on your patio
set, shipping rates are quoted on
an individual basis. When you ask for a quote
from one of our representatives, we will need
you city and zip code to determine freight
costs will vary depending on the shipping destinations
proximity to the warehouse and the current
freight rates at the time of purchase. The
freight quote includes curbside delivery to areas
within the freight carrier's local delivery
will apply for areas out of the normal delivery
area, tailgate service, inside delivery and/or
white glove delivery service. Please speak
with us about which delivery services will be
right for you.
Other Patio Items - Items such
as furniture covers, directors chairs, umbrellas,
accessory items etc... which may be purchased
from the web site will be assessed a 10% shipping
charge. Exceptions will be noted on each item.
Receiving Your Shipment:
Truck Shipments -
1. When your order reaches the dock in your city, the freight line will
call you to arrange delivery
2. You must have someone home to accept delivery and assist the driver
in unloading the truck. Most large, truck shipped items come with curbside
delivery and they can be heavy and cumbersome. Please have enough manpower
on hand to safely off-load your items. We will send a truck with a lift
gate if possible. The driver is not required to assist you in unloading
your merchandise, fortunately most drivers are helpful.
3. Check the number of cartons against the number specified on the bill
of lading. Note if there are any missing cartons
** If Possible: Call us before the driver leaves. We will be able
to assist you in the procedures for receiving a damaged shipment and
the process for getting you replacement merchandise. 1 888 814-7531
4. Any carton that appears to be damaged in any way should be opened
and inspected. If you suspect any damage, open the carton in front of
5. If any carton appears to have been opened and resealed, it must be
noted on the freight bill as possible shortage. Note any damage or shortage
on the delivery sheet and the driver must sign the receipt with the notations
before you sign it.
6. Open and inspect all cartons immediately after you receive your order.
If there is any hidden damage, save all cartons and packaging materials
from the damaged item. All items must be inspected Immediately (i.e..
do not store the cartons in the garage for three weeks, open them,
find damage and then advise us there is hidden damage) We will not
be able to file a freight claim and your items will not be covered
under our policies or warranty if we are not advised of any problems
at the time you receive your order.
7. DO NOT REFUSE THE SHIPMENT!! this will only delay the re-order and
freight claim by weeks and you will be responsible for any storage and/or
delivery charges incurred by the refusal.
8. KEEP THE DAMAGED ITEMS! Once the freight claim is filed the carrier
may request an inspection of the damaged items. After the claim is settled,
the carrier may choose to pick up the damaged merchandise. We will inform
you if the items are to be picked up or sent back to us. DO NOT DISPOSE
OF THE ITEMS unless we advise you to do so. If the merchandise is not
available for pick up, you will be charged for all damaged items in addition
to the replacement items.
9. Contact us at 1 888 814 7531 if there are any damages or shortages.
We will file the freight claim and re-order any missing or damaged items.
- All cartons were received by the carrier in excellent condition and
were packed with great care by experienced packers using standard approved
methods. Therefore, the carrier is responsible for lost or damaged merchandise.
We are here to help
Our Patio Furniture Consultants are here to
assist you in selecting the perfect patio furniture
product. Call us toll free: 1 888
814-7531 to speak with one of our representatives.
They will be happy to assist
you in selecting your patio furniture set, replacement
cushions or patio accessories.
If you don't see the product you are searching for on our website,
we can check for availability, or suggest a similar item; by suggesting
product lines we may be able to save you money. We offer many patio furniture
lines that are comparable to the nationally known brands.
Our sales representatives
pride themselves in customer service.
Custom patio sets are unique to your requirements and take longer to
manufacture and ship. It's never too early to begin the process in purchasing
long lasting, high quality outdoor patio furniture for your residential
or commercial usage. Ask about our quick ship and monthly product specials.