Quick Ship Patio Furniture - May be returned within 10 days of receipt of shipment*
Restocking Fee: Item(s) which are in their original packaging and have not been used will not be assessed a re-stocking fee. If the items are not returned in their original packaging and show signs of use, then a 20% re-stocking fee will apply. You will be responsible for the actual shipping charges* in shipping the item(s) to you and back to our warehouse.
( A re-stocking fee is charged on some items because we cannot sell the item as a new item and will have to discount it to sell.)

Custom Patio Furniture - Orders where you pick the frame color, fabric, tile color, stain, etc... is a custom order and is usually made to order and may not be cancelled once it is in production. If you wish to cancel your order or return the item(s), then a re-stocking fee will be assessed. The re-stocking fee's vary depending on the manufacturer of the product and generally rang between 20% - 30%.
( A re-stocking fee is charged on custom furniture because it is more difficult to find a customer who requires the exact combinations which were right for you.)

Other Patio Items - May be returned within 30 days of receipt. Item(s) in the original, unopened packaging will not be assessed a re-stocking fee. Item(s) not in the original packaging will be eligible for a 20% re-stocking fee.

How To Return an Item - Call us at 1 888 814-7531 or email our service department. Inform our representative why you would like to cancel / return the item(s). All returns require a Return Authorization number or they will be refused by our warehouse. Our customer service department will inform you of any shipping and/or re-stocking fee that will apply.

*Actual Shipping Charges - The cost of shipping the item(s) to you and back to the warehouse will not be refunded. Actual shipping is the total charge billed to us by the freight company and may not be the same as on your invoice. The charge you are invoiced is usually less than the actual freight charges. This includes item(s) which qualify for our Free Shipping offer.

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