All of the sites above are divisions of The Backyard Store
Patiostore.com is the parent web site and point of entry for any of the above sites

THE BACKYARD STORE
Order Form

 
PLEASE TAKE A MOMENT AND REVIEW OUR POLICIES
Then click the Orders button at the bottom of the page!

TERMS:
  • Paid with credit card when your order is placed. We accept, Mastercard, Visa, American Express and Discover.
  • Personal checks are accepted;  your order will not be processed until we receive the check.
  • We do not ship COD
  • We take PO's from approved companies, agencies and governments.
    A credit check is required.
  • Orders outside the U.S. and Canada must be paid in guaranteed funds before order is shipped. Accepted funds include Cashiers check, Money Order or wire transfer. All transactions must be in U.S. funds.
ORDER PROCESS

Order Process:

1. Your order will be reviewed and checked by our product specialist.
    (We double check all product information to provide you the best service possible)
2. The order will then be processed through our order department and a copy of your     invoice will be emailed to you within 2 business days.
3. Review your invoice and let us know if there are any errors.
4. If there are any problems or extended shipping times (please review our estimated     shipping times below) We will contact you via email or phone.
5. ORDER STATUS AND QUESTIONS:
Email our customer Service Department to check order status or with any questions. You will be put into our Service Request program and you will be emailed with your request status. After you are entered into our Service system you will be kept up to date whenever we find out anything about your request. If you wish us to call you, please allow us 1-5 business days to contact you, We will get all the information together and then call you with the results.
1-888 814 7531
ESTIMATED SHIPPING TIMES:
The Backyard Store ships by UPS, or FEDEX if possible, or by Truck for large items. Different products ship from different warehouses in the U.S. and shipping times will vary depending on the items ordered. We always try to ship your complete order from the same location but sometimes this is not possible and you may receive some items before others.
Shipping times vary depending on the carrier.
Stock orders generally ship 2 - 5 working days after the order is through processing.
MUSKIN part orders are shipped directely from Muskin and normal shipping times do not apply!
  • UPS
    You should receive UPS shipped orders 5 - 10 working days after the order has shipped.
  • Truck
    Orders shipped by truck generally take 7 - 14 days until delivery. When your order reaches the dock in your city, the freight company will call you to arrange delivery. You must have someone home to accept the order. Please review the "accepting truck orders" section.
  • Rush orders
    We are only able to "Rush" UPSable, non-custom orders. You will be charged a $10.00 service fee and all shipping charges on rush shipments. Remember to add 24 hours for order processing in addition to your rush shipping time ( if you Next Day Air ship your order, the items will ship within 24 hours and arrive on the following business day - two business days total. )
  • Custom orders
    A custom item is any item in which you choose options for. This includes items in which you choose the fabric, frame color, stain, finish, color, logo, team or wood type. Custom items can not be cancelled once production has started. Custom orders generally ship within 4 to 6 weeks
CANCELLATIONS:
  • Cancellations; If you cancel your order after it has been shipped, you will be charged for all shipping charges ( both ways ) incurred and a 20% restocking fee.
  • Refusal of shipment; If you refuse the order, you will be charged for all shipping, delivery & storage charges incurred and a 20% restocking fee.
  • Custom orders may not be cancelled.
  • MUSKIN PARTS may not be cancelled
STORE POLICIES:
Please review our Store Policies pages for in depth information.

PRESS THE ORDER BUTTON BELOW TO
PLACE YOUR ORDER


PRIVACY:
    This web site does not gather or keep information on visitors unless you sign up to be on our mailing list or request a quote on line, if you e-mail us we may use your e-mail address for future mail outs.  We do keep information on our customers.  We do not sell customer, or visitor information or addresses.  Any information you provide us is used by our company(s) only. 
All of our companies are linked from "visit our other sites" links on all pages.