You may review our return policy, shipping information, and answers to other questions in our Information Links. For further assistance, please email us or call us toll free 888-814-7531 at our Patiostore.com headquarters..

SECURE ORDER PROCESS! This website is a confirmed secure web site using a X-Ramp hi- assurance SSL certificate. through our Secure Servers operated by Horizon Building Systems - dba Patiostore.com. This secure process uses the latest 256-bit encryption technology to protect your personal information. For more information, please review our privacy notice.

PROCESSING TIME: Your order is reviewed by our Order Department to ensure that the order is accurate. If there are any questions concerning your order, we will contact you before processing. Once your order has passed the the review by our Order Department, it is sent to the warehouse for shipment.
If your order is a custom order (such as cushion - or custom patio furniture orders), your order is sent in for production.

Shipping Times:
We list the estimated time it takes a product to leave the warehouse on each items page. This estimation is just an average - shipping times may be longer during peak seasons or due to a backorder status. If shipping times will be extended on your order we will notify you via email or phone about the delay.

FREE SHIPPING:
Free shipping is offered on most items priced on this site. Some Exceptions Apply. If you see a "free shipping does not apply to this item" on the product page, shipping will be provided by a custom quote by our staff before we process your order.

Custom Quotes & Free Shipping: Any products priced by a custom quote may or may not include shipping costs in the total price quoted to you. At times our staff will list your shipping cost in addition to the product total in order to get you the lowest price possible.

. - Free shipping is a limited time offer as rising gas prices may force us to discontinue this offer in order to keep our prices low.